1. Quotation Validity
Validity Period: Our quotations are valid for 30 days from the date of issuance. Prices, terms, and conditions are subject to revision if orders are placed after this period.
2. Invoice Validity and Payment Due Date
Invoice Validity: The invoice is valid for payment within the due date specified on the document, typically 30 days unless otherwise stated.
3. Payment Terms
Advance Payment: A 70% advance payment is required upon order confirmation. Work will commence only after this payment is received.
Balance Payment: The remaining 30% must be paid upon delivery of the product or service.
Bank Charges: The customer is responsible for any bank charges, transaction fees, or transfer costs associated with payments.
4. Pricing and Additional Costs
Inclusions: Prices cover only the items and services explicitly mentioned in the quotation or invoice.
Exclusions: Additional costs for transportation, transport insurance (if required), unloading, taxes, duties, and levies (e.g., GST, VAT, or customs duties) apply unless specifically mentioned.
5. Delivery Terms
Timeline: Delivery will be made within [X weeks/months] from the date of advance payment. The timeline is subject to confirmation in the quotation or invoice.
Force Majeure: Delays caused by unforeseen events, such as natural disasters, strikes, or supply chain disruptions, are not the company’s responsibility.
Customer Responsibility: The customer must ensure the delivery site is prepared and ready. Delays caused by site unpreparedness may incur additional charges.
6. Ownership and Risk Transfer
Ownership Transfer: Ownership of the product transfers to the customer upon receipt of full payment.
Risk Transfer: Risk of loss or damage transfers to the customer upon delivery, even if payment is pending.
7. Warranty and After-Sales Support
Warranty: Our products are covered under a [xy-month] warranty against manufacturing defects. This excludes normal wear and tear, misuse, or damage caused by improper handling.
After-Sales Support: Support is [included/available at an additional cost], as specified in the quotation or invoice.
8. Order Modification and Cancellation
Modifications: Any changes to the order after confirmation or invoicing may result in additional charges and revised delivery timelines.
Cancellation Fee: Orders canceled after confirmation will incur a 25% cancellation fee.
9. Confidentiality
Non-Disclosure: The contents of our quotations and invoices are confidential and must not be shared with third parties without prior written consent.
10. Limitation of Liability
Indirect Damages: Skillwave Engineering is not liable for indirect, incidental, or consequential damages resulting from the use of its products or services.
Force Majeure: Skillwave Engineering is not responsible for delays or non-fulfillment due to events beyond its control, such as natural disasters, strikes, or global supply chain disruptions.
11. Product or Service Descriptions
Descriptions: The invoice will detail all products or services provided. Any discrepancies must be reported within 7 days of receipt for correction.
12. Returns Policy
Returns: Products cannot be returned without prior written authorization from Skillwave Engineering.
13. Taxes and Duties
Taxes: All taxes, duties, and levies applicable (e.g., GST, VAT, customs duties) are charged in addition to the quoted price unless explicitly mentioned otherwise.
